SuperOps
PSM-RMM for MSPs
SuperOps
AI-driven IT operations and service management platform for managed service providers (MSPs).
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Overview
Streamline IT operations by providing tools for service desk management, remote monitoring, and automated workflows for MSPs, enabling them to better manage client infrastructure and support requests.
Streamline IT operations by providing tools for service desk management, remote monitoring, and automated workflows for MSPs, enabling them to better manage client infrastructure and support requests.
Categories: #Tech & IT
What is SuperOps?
SuperOps is an AI-powered IT operations and service management platform designed for Managed Service Providers (MSPs) to enhance their ability to manage client infrastructure and resolve issues efficiently.
It combines solutions for ticketing, remote monitoring, automation, and asset management in a single interface, allowing MSPs to streamline operations and deliver high-quality IT service support.
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SuperOps Features (what you can do)
- Service desk management for handling client requests and tickets in one place
- Remote monitoring and management (RMM) to proactively monitor client infrastructure
- Automation capabilities to reduce manual tasks with custom workflows
- Integrated asset management to track and monitor devices and IT resources
- AI-powered alerts that notify MSPs when specific issues or thresholds are met
- Client reporting tools that generate automated reports based on IT performance metrics
- Collaboration tools for internal team communication and client interactions
- Patch management to automatically update software across client devices
- Professional services automation (PSA) to manage contracts, billing, and invoicing
SuperOps Pros & Cons
All-in-one platform that combines RMM, service desk, and asset management
Automation features streamline repetitive tasks, boosting productivity
AI-driven monitoring helps detect and solve problems proactively
User-friendly interface makes onboarding and daily use straightforward
Customization options for workflows and automation rules
Real-time alerts help MSPs stay on top of IT issues
Pricing may be higher for smaller MSPs or startups
Learning curve for MSPs new to integrated platforms
No mobile app for engineers who might need on-the-go access
Limited third-party integrations compared to more established competitors
Still growing feature set – additional features are continually being added but might lack certain advanced options
SuperOps Pros
All-in-one platform that combines RMM, service desk, and asset management
Automation features streamline repetitive tasks, boosting productivity
AI-driven monitoring helps detect and solve problems proactively
User-friendly interface makes onboarding and daily use straightforward
Customization options for workflows and automation rules
Real-time alerts help MSPs stay on top of IT issues
SuperOps Cons
Pricing may be higher for smaller MSPs or startups
Learning curve for MSPs new to integrated platforms
No mobile app for engineers who might need on-the-go access
Limited third-party integrations compared to more established competitors
Still growing feature set – additional features are continually being added but might lack certain advanced options
Frequently Asked SuperOps Questions
SuperOps Pricing
SuperOps has a 4-tier plan. The below reflects pricing for the annual contract with a 15% discount.
- Standard: PSA Only – $79 per license/month
- Standard: MMA Only – $99 per license/month
- Pro: Unified Basic – $129 per license/month
- Pro: Unified Advanced – $159 per license/month
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