Kustomer
AI CRM
Kustomer
AI-driven platform enhances customer service with automation and omnichannel support.
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Overview
Empower your customer service team by integrating AI-driven solutions that streamline interactions, enhance efficiency, and provide personalized support across all communication channels.
Empower your customer service team by integrating AI-driven solutions that streamline interactions, enhance efficiency, and provide personalized support across all communication channels.
Categories: #Customer service & support
What is Kustomer?
Kustomer enhances customer service by integrating communication channels into a single interface. It streamlines interactions, allowing businesses to manage customer queries efficiently. The system supports automation, reducing response times and improving customer satisfaction. Kustomer’s tools help teams track and analyze customer interactions, providing insights for better service delivery.
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Kustomer Features (what you can do)
- AI Agents for Customers: Reduce support queries by 45%.
- AI Agents for Reps: Boost agent efficiency by 65%.
- Omnichannel: Engage customers across email, chat, social, and phone.
- Self-Service: Provide instant, intuitive solutions for customers.
- Proactive Service: Anticipate needs and resolve issues before they arise.
- CRM: Build meaningful relationships with a complete customer view.
- Workflows: Automate repetitive processes to improve efficiency.
- Security: Ensure customer data is secure and compliant.
- Integrations: Connect all tools, data, and processes seamlessly.
- AI Agent Studio: Build custom AI Agents without a developer.
Kustomer Pros & Cons
Complete view of each customer, which helps provide personalized and meaningful support
Shape the platform to fit your business needs without needing tech experts
360-Degree Customer View: Provides a complete timeline of customer interactions and data for personalized support
May Be Overkill for Simple Needs: Businesses with straightforward support requirements might find it too advanced
Kustomer Pros
Complete view of each customer, which helps provide personalized and meaningful support
Shape the platform to fit your business needs without needing tech experts
360-Degree Customer View: Provides a complete timeline of customer interactions and data for personalized support
Kustomer Cons
May Be Overkill for Simple Needs: Businesses with straightforward support requirements might find it too advanced
Frequently Asked Kustomer Questions
Kustomer Pricing
Kustomer offers seat-based pricing with custom plans; contact sales for pricing details.
- Professional –
- Business –
- Enterprise –
- Ultimate –
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